Survey: How’s the service provided by your Medicare Administrative Contractor?

Thursday, August 01, 2013 02:52 PM

The Centers for Medicare and Medicaid Services wants to know how satisfied physicians are with their Medicare Administrative Contractor (MAC). To gather this information, the federal CMS is asking physicians or physician office staff to complete a form indicating interest in completing the MAC Satisfaction Indicator (MSI).

The MSI is a questionnaire that asks about your satisfaction with specific services your MAC provides you, such as claims processing, Medicare enrollment, educational opportunities and responsiveness to inquiries.

The federal CMS first needs interested providers to complete the MSI Participant Registration form. The form itself is not a survey; it is a method for gathering pertinent contact information such as name, e-mail address, state, etc. This form should take less than one minute to complete. For each MSI administration, CMS will randomly select an MSI sample from a list of providers who register to become participants.

If you are a Medicare FFS provider, or work on behalf of a Medicare FFS provider (such as a billing agency), and are interested in participating, please take a moment to register your contact information by completing the form. Don’t miss this opportunity. Click here to register.