Novitas: Service impact due to planned network transition
Colorado Medicare Administrative Contractor Novitas Solutions - previously Highmark Medicare Services - was acquired by Diversified Service Options, Inc., a subsidiary of Florida Blue, on Jan. 1, 2012. Since that time, Novitas has worked through the changes to improve physicians’ service experience. In a bulletin to providers, the company gave notice of impacts practices may experience as a result of required system outages in September as Novitas closes out the transition from the Highmark network to the Florida network.
Please note two events that will result in a brief service delays:
- Sept. 7-8: Simulation testing for network transition; and
- Sept. 28-29: Final network transition.
If any additional downtime is required, Novitas will issue alerts via website and listserv.
Details of Impact
Sept. 7-8: Simulation Testing
Testing begins on Friday evening, Sept. 6 and will be completed Sunday, Sept. 8. The company plans to conduct this testing as late as possible on Friday to minimize any potential disruption.
Impacts are as follows:
- IVR will not be available on Saturday, Sept. 7.
- Part A DDE access will not be available on Saturday, Sept. 7.
- Part B PPTN access will not be available on Saturday, Sept. 7.
Sept. 28-29: Final Network Transition
Cutover will begin on Friday evening, Sept. 27 and will be completed Sunday, Sept. 29.
Impacts are as follows:
- IVR will not be available on Saturday, Sept. 28 and Sunday, Sept. 29.
- Part A DDE access will not be available on Saturday, Sept. 28 and Sunday, Sept. 29.
- Part B PPTN access will not be available on Saturday, Sept. 28 and Sunday, Sept. 29.
Questions? Contact debra.fulfer@novitas-solutions.com.
Posted in: ASAP | Practice Evolution | Practice Management | Coding and Billing
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