Medical TeleCommunications

Monday, January 01, 2018 12:22 PM

CMS acquires answering service to benefit member physicians

by Staff report

The Colorado Medical Society is excited to announce that it has recently become the majority shareholder of Medical TeleCommunications, the telephone answering service primarily focused on serving the Colorado medical office market.

MTC has been in business since 1975. It was started by the Arapahoe-Douglas-Elbert Medical Society when there was an acute need for an answering service to specialize in helping medical offices and their providers take after-hours calls. Today, MTC provides service to more than 300 practices with a geographic footprint spanning much of Colorado.

MTC will continue to be managed by Casey Davis, its long-time CEO, on a day-to-day basis. Casey has been with the company for 22 years, starting as an operator in high school and becoming its executive director in 2004. Additionally, Casey and his wife Jennifer are now also minority shareholders of the company. The board of directors of the company will be comprised of Dean Holzkamp, CMS COO; Mike Campo, PhD, CMS director of business development and member benefits; Katie Lozano, MD, FACR; and Casey and Jennifer Davis.

Along with MTC’s management team and employees, Casey is excited about the future possibilities of the company as well as the current services it offers. MTC will continue to focus on its core business of providing answering services for physician offices, along with pager rental, and its secure messaging app. Along with those services, MTC is excited to offer automated patient messages and other custom applications.

Our upcoming automated patient messages service will include appointment reminders, billing reminders, annual visit reminders, or any other custom message campaign. These messages can come by voice, email or text message.

In an age where much is automated, MTC maintains personal connections by providing live operators to callers and clients. MTC provides ongoing training and support for staff, including HIPAA and customer service education. The staff participates annually in the Association of TeleServices International’s (www.atsi.org) Award of Excellence program to evaluate answering services and call-taker performance across several different performance metrics.

MTC has had a longstanding relationship with CMS as a Member Benefit Partner. Additionally, for the past decade, CMS members who are MTC clients have received a monthly discount. Together, they are excited to grow and expand services to support clients and the communities they serve.

MTC can be contacted by visiting the website at www.medteleco.com, e-mail at info@medteleco.com or phone at 303-761-6594. If you wish to contact Casey directly, please e-mail cdavis@medteleo.com. MTC is headquartered in Denver.